{include file="clearheader.html"}
LMS {$layout.lmsv} @ {$layout.hostname}
{$smarty.now|date_format:"%A, %x"}
{t 0=$layout.logname}Created by: $0{/t}

{if $ticket.ownername} {/if} {* *}

{t}Ticket No.{/t} {$ticket.ticketid|string_format:"%06d"}

{t}Subject:{/t} {$ticket.subject|escape|truncate:50:"..."}
{t}Submitter:{/t} {if $ticket.userid} {$ticket.username|escape} {else} {$ticket.requestor|escape} {/if} {if $ticket.requestoremail && !$ticket.userid} {$ticket.requestoremail} {/if}
{t}Create time:{/t} {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"}
{t}Owner:{/t} {$ticket.ownername}
{t}Status:{/t} {$ticket.status}
{t}Uptime:{/t} {$ticket.uptime}
{t}Queue:{/t} {$ticket.queuename}
{t}Message:{/t} {$ticket.messages.0.body|escape|replace:"\n":"
"}

{t}Notes:{/t}