{include file="clearheader.html"}
LMS {$layout.lmsv} @ {$layout.hostname} {$smarty.now|date_format:"%A, %x"} {t 0=$layout.logname}Created by: $0{/t} |
{t 0=$ticket.ticketid|string_format:"%06d"}Ticket No. $0{/t} |
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{t}Subject:{/t} | {$ticket.subject|escape|truncate:50:"..."} |
{t}Submitter:{/t} | {if $ticket.customerid} {$ticket.customername|escape} {else} {$ticket.requestor|escape} {/if} {if $ticket.requestoremail && !$ticket.customerid} {$ticket.requestoremail} {/if} |
{t}Create time:{/t} | {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"} |
{t}Owner:{/t} | {$ticket.ownername} |
{t}Status:{/t} | {$ticket.status} |
{t}Uptime:{/t} | {$ticket.uptime} |
{t}Queue:{/t} | {$ticket.queuename} |
{t}Message:{/t} |
{$ticket.messages.0.body|escape|replace:"\n":" "} |
{t}Requests causes (last year):{/t} | {t}company's side{/t}: {$stats.2.num|default:0}, {t}customer's side{/t}: {$stats.1.num|default:0}, {t}unknown/other{/t}: {$stats.0.num|default:0}, {t}all{/t}: {$stats.0.num+$stats.1.num+$stats.2.num} |
{t}Notes:{/t} |
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